Privacy Policy

Who we are

This Privacy Policy applies between you, the user of this website and Holly Tootell, the owner and provider of this website. Our website address is:

The privacy of your information is taken very seriously, and this policy applies to our use of any and all data collected by us or provided by you in relation to your use of the website.

The privacy policy for this website only applies to the actions of this website ( and Holly Tootell, with respect to this website. It does not extend to any websites that can be accessed from this website or were accessed previous to this website. This includes but is not limited to, social media websites.

Please read this privacy policy carefully.

What personal data we collect and why we collect it

Data collected automatically

We may collect the following data from your accessing this website, including;

Gender, demographic information such as area/postcode, IP address, web browser type, operating system and referral sites (sites you have accessed from).

These are collected automatically by my site provider (Siteground)

Data collected voluntarily

Data will only be collected from you voluntarily if you contact me via email or phone to engage with my services. When you enquire your email address and/or contact number is shared with me and only used for the purpose of communication with me.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


When you use the website certain information about you will be collected. This information consists of things like; IP address, operating system, browser type, device type, referring sites, pages you viewed, links clicked and dates/times you accessed the website.

This information is used by analytics to track the demographics, and referral information of users visiting the website.

Other than this, or unless required by law, I will not sell/distribute/reveal your contact information or personal information without your consent.

Who we share your data with

Automatically collected data (such as those for analytics) is accessed by the website owner and not shared with any other parties.

Voluntarily shared data (information provided when engaging with services) will not be shared without your consent, unless required by law and/or in line with the confidentiality policy.

How long we retain your data

Automatically collected data (such as those for analytics) will be kept indefinitely.

Any data you provide voluntarily will be kept for the duration of your engagement with the services. I am required to keep information collected during our working relationship together, for five years from the time we have finished our work together. After this time any data I have will be securely destroyed.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

How we protect your data

All the information collected from the time you make initial contact is kept securely. Paper records are kept and stored in a locked cabinet, and digital records are kept password protected and offline – all access is held only by the website owner.

What data breach procedures we have in place

Should any data breaches occur, the ICO will be notified of any breaches in line with ICO policies and procedures. Also every effort to contact you will be made in the event of any breach of data.

What third parties we receive data from

I receive data from directories such as Psychology Today and Counselling Directory in accordance with their privacy policies. This would often include the contact detail you have provided and the content of your message.

About data specifically related to counselling or the services I provide.

Social Media and online presence: It is important for you to be aware that a substantial part of my working life outside the work we do together, is in the public domain. I am an author, and business owner. As part of this work, I maintain an active social media presence. If you come across these social media profiles, you are welcome to engage with them if you wish (likes, comments and sharing) however you are not required to engage with them in any way. Please also be mindful that if you did engage with any of my content in any way, you may potentially be identifying yourself as someone I work with and it may compromise your confidentiality. I would not add, follow or connect with the profiles or accounts belonging to anyone I am actively working with, or any former clients. I would also not engage with any messaging, chat or conversation via those profiles – this ensures that our work together is kept to the appointment times we have together.

Email: I am not currently using an e-mail encryption programme (unless we have agreed to commence counselling via email – details of this are in the counselling agreement sent to you before we begin) so any emails we send to each other may be vulnerable to viruses or human error. For this reason, it is best to be thoughtful about what you include in emails to me, and which email address you choose to use with me. In an effort to keep confidential and psychological material “in the room” it is best avoided in emails unless we discuss it beforehand. I will always request your preferred email address from our first session. If you choose to communicate with me by email, be aware that all emails are retained in the logs of Internet Service Providers. Furthermore, they can be vulnerable to viruses and unintended forwarding or replication. If you are concerned about the confidentiality of your emails, you may wish to contact me by telephone instead. I check emails only at fixed times during office hours – I avoid checking them on weekends and holidays. Emails should never be used in the event of an emergency; in which case you should contact emergency services. Please be mindful that due to other work commitments I may not be able to answer communications immediately, but I will endeavour to respond as soon as I can.

Text messages: You may feel free to contact me by text message to alert me if you are running late for a session or for similar reasons. However, because of the lack of context of text messages, it is generally not the best method for communicating with me about more important matters, so please do phone and leave me a message. Please be mindful that due to other work commitments I may not be able to answer communications immediately, but I will endeavour to respond as soon as I can. As a private practitioner I am unable to offer an emergency service, even by phone. Should you experience an emergency please contact either the emergency services or if you are feeling suicidal, ring The Samaritans: 116 123 or if in crisis contact emergency services: 999.

Confidentiality Policy: Counselling sessions are confidential – whatever you share with me stays with me. The only time I might need to break confidentiality is where I might have concerns about a risk of serious harm to yourself or to others. In the event of any such concern, I would endeavour to discuss this with you first before seeking relevant advice/sharing information.